You need to ensure that your antivirus software is set up correctly, so as not to interfere with the operation of the various applications on your computer.
Please contact the customer service department of your antivirus software, so that their technicians can make the necessary adjustments.
At the end of this article, you will find links to download the documents corresponding to your version of Heredis:
These archives contain:
- a file indicating the prerequisites you need to check before setting up your antivirus and automatic cleaning software (two files are available: one for Windows 10 and one for Windows 11)
- a file indicating the parameters to be sent to your antivirus support service,
- a file with links to the support services of the main antivirus programs,
- a file containing the settings to be sent to the helpdesk of your automatic cleaning software, if you have one.
If you have Heredis 2024 : Click here
If you have Heredis 2025 : Click here
If you have Heredis 2026 : Click here
Antivirus software programs are extremely complex and undergo frequent updates.
Only the antivirus support service is competent to configure your antivirus.
We cannot provide support for products published by other companies under any circumstances.
Finally, follow the procedure described in this article: