There are a number of programs that aim to continuously "clean" your computer. The best known of them is CCleaner.
These programs have a real purpose: they scan the contents of your computer and remove content deemed obsolete, unwanted, dangerous or duplicate.
This saves space on your computer and keeps it free of clutter.
However, like your antivirus, it remains a "dumb and nasty" program. It has its own parameters and acts according to them.
It doesn't think about what it's doing, and can therefore delete or block files and programs that don't actually need to be deleted. Sometimes worse: it will delete items that are necessary for certain software to work.
In order to ensure the proper functioning of Heredis software, it is absolutely necessary to set up your cleaning software so that it does not interfere with the elements necessary for the functioning of the software.
You will find PDF files attached at the bottom of this article.
Please check the one matching your language.
They contain the items that should be excluded from the scan of your cleaning software, depending on your version of Heredis.
It is important that this setting is done correctly. So we invite you to contact the customer service of your cleaning software so that they can assist you. You can send them the PDF file in attachment.