To start downloading the converted and/or restored file by Heredis' technical service, click on the link that was sent to you by email. This link starts with :
https://telechargement2.heredis.com/client/arenvoyer/
Note: The version of the screenshots below may differ from yours, but the content of the article applies to your version as well.
Step 1 : Download and place the file in the right place
The download is done via your internet browser (Chrome, Safari...). Depending on your browser settings, you may get a window asking you where you want to save the file. Select the location of your choice.
If your browser starts the download without asking you where it should be saved, it is because it is set up to always place all downloads in a specific folder. By default, this is the "Downloads" folder :
If you want to move it, here is how to do it :
Go to the location where the file is saved (here it is in the default Downloads folder) and right click on the file. Select "Copy" :
Go to the location of your choice, right click and select "Paste Item" :
Step 2 : Unzip the file
In order to be sent to you, your genealogy has been zipped. That's why you see a zipper on the icon of the file.
To unzip this file, double click on it.
Your genealogy is now unzipped.
Step 3 : Open your genealogy in Heredis
The file that has been sent to you has been named differently from the one you sent to us so as not to confuse the old and the new file.
Open the Heredis software. On the home page, click on Open -> Heredis file -> OK :
In the window that opens, go to the location where you stored the file, select the file you just unzipped and click "Open".
The file will then open in the program, and it will now appear on the home page.
Don't forget to integrate your original media by following this procedure:
Step 4 : Rename the file and delete the old one (optional)
The Heredis technical service has given a name to your file, you may want to rename it differently. To do this, you can follow the instructions given in this article : Rename a Heredis File
Be careful not to give it exactly the same name as the old file so as not to confuse them.
Finally, if you wish, you can delete the old file that you should no longer use.
This is not mandatory. If you are afraid of doing something wrong, you can keep the old file. The main thing is to make sure that you don't confuse the two files so that you don't accidentally add data to the old file because it won't be present in the "good" file.
To completely delete the old file from the computer, go to the location of the genealogy on your computer, right click on the folder and select "Move to Bin" :
The genealogy is then placed in the Bin. It will be completely and permanently deleted from the computer the next time you empty the Bin.