Here is a non-exhaustive list of the different elements that can interact with your network and share the same with the sharing function that uses your network:
- A VPN (even not active)
- Being connected to the Internet on ethernet connection at the same time as on a Wi-Fi.
- A third party antivirus badly or not set up
- An antivirus conflict (two or more antivirus programs installed on your machine)
- Traces of uninstalled antivirus programs, but still present in your system
- An antivirus installed on the box in conflict with that of your machines
- A port redirection on your internet box
To identify and set up your computer's antivirus software on Windows, follow the instructions given in these articles:
Set up your antivirus software - Heredis 2023
Set up your antivirus software - Heredis 2024
Set up your antivirus software - Heredis 2025
To identify blocks from the mobile device, you need to turn to the editor of the mobile device's operating system.
On Androïd : Click here
On iOS : Click here
Moreover, multiple user configurations can combine these different elements without the user himself knowing it.
Heredis technical support cannot intervene when the blocking occurs at the level of your devices and not at the level of the mobile application or the Heredis software.